November Customer Newsletter

As we roll into the holidays, we want to express our appreciation for your continued trust in Lightspeed Voice. Your partnership drives us to keep elevating our solutions to support your success. And as always, there’s more exciting innovation ahead!

Required Action for Applied Epic Users

Lightspeed Voice & Applied Epic have introduced a required User Verification update for all integrations users to improve accuracy and account management.

All current Applied Epic integration users must be verified by December 5th, 2025.

Verification takes only a minute after the email is inserted and ensures your integration keeps working as expected. Integrations that aren’t verified at the user level by this date will stop functioning until verification is complete.

Watch the video below and complete your verification today to stay connected!

If you need help, our support team is always here for you.

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🚨 Your Team's Best (and Worst) Calls Are Happening - Are You Seeing Them?

If you're not taking advantage of NOVA's Sentiment Alerts, you're missing out on one of the fastest ways to level up your team's performance. These alerts surface the calls you need to know about - whether a customer is frustrated or a rep just delivered an A+ interaction. It's like having a coaching assistant that never clocks out.

Here's what you could be getting if you turned NOVA Sentiment Alerts on:
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✅‍ Catch issues early.

Be the first to know when a call trends negative - giving you a chance to follow up and course-correct before any issues escalate.

✅ Recognize high performers.

Spot conversations with strong positive sentiment to identify what’s working and who's delivering exceptional service.

✅ Stay informed, your way.

Choose which NOVA users to monitor, which sentiment outcomes to track, and who should receive alerts—ensuring notifications fit seamlessly into your workflow.
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Lightspeed Admins can set up Sentiment Alerts for NOVA users today! Navigate to the NOVA section of your Lightspeed Voice menu to get started.
✨ Don’t miss out. Smarter insights and stronger teams start with NOVA.

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Your Network is Talking - Are You Listening?

Cyber threats don’t wait for business hours, and your IT environment is constantly changing behind the scenes. Too many businesses only act after something breaks — and by then, it’s already costly. 46% of all cyber breaches impact businesses with fewer than 1,000 employees, showing continued targeting of smaller organizations.

Every minute your systems run unmonitored, you could be one click away from costly downtime or a data breach.
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Lightspeed Solutions delivers:

24/7 Monitoring against Cyberthreats
Managed Detection & Response
Backup Disaster & Recovery
The same White-Glove customer support you know and trust with Lightspeed Voice
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Our team will walk you through the options that fit your needs and goals — so you can focus on what matters most: running your business with confidence.

→ Ready to listen to what your network is telling you? Schedule a demo with Lightspeed Solutions today.

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