September Customer Newsletter
As we dive into the fall season, we want to take a moment to thank you for being such a valued partner. Your confidence in Lightspeed Voice motivates us to keep raising the bar and delivering new solutions to help you succeed. We’ve got some exciting things on the horizon—stay tuned, stay connected, and get ready for what’s ahead! 📞🚀
🚨Meet NOVA Sentiment Alerts: Your New Coaching Superpower
NOVA’s new Sentiment Alerts notify you when a call meets the sentiment criteria you care about—whether it’s a customer expressing frustration or a rep delivering a standout performance. These prompt alerts give you the power to address concerns faster, coach smarter, and amplify wins across your team.
✅ Catch issues early.
Be the first to know when a call trends negative—giving you a chance to follow up and course-correct before any issues escalate.
✅ Recognize high performers.
Spot conversations with strong positive sentiment to identify what’s working and who's delivering exceptional service.
✅ Stay informed, your way.
Choose which NOVA users to monitor, which sentiment outcomes to track, and who should receive alerts—ensuring notifications fit seamlessly into your workflow.
Lightspeed Admins can set up Sentiment Alerts for NOVA users today! Navigate to the NOVA section of your Lightspeed Voice menu to get started.
✨ Smarter insights. Stronger teams. All inside NOVA.
What Our VoIP Customers Gain With Lightspeed Solutions
From crystal-clear calls to AI-driven insights, your phone system is an essential part of how you communicate with customers and keep business moving. But here’s the truth: reliable communication is only half the battle. Without a strong IT and cybersecurity foundation, your business is still at risk of downtime, data loss, or costly cyberattacks.
Together, Lightspeed Voice and Lightspeed Solutions deliver:
- Peace of Mind against Cyberthreats
- Less Downtime, More Productivity
- One Partner, Complete Coverage
- Cost-Effective Expertise
You already trust Lightspeed Voice, it’s time to experience the complete package with Lightspeed Solutions reliable IT support and powerful cybersecurity.
🚀Lightspeed Honored as a Top-100 Tech Innovator!
We’re thrilled to share that Lightspeed Voice has been named a 2025 Tech Innovator on the CO—100 list of America's top small to mid-sized businesses! Selected from over 12,500 applicants, we earned this honor for our AI-powered communications technology, rapid growth trajectory, and most importantly, our commitment to innovating based on customer needs.
"We set out to combine world-class service with groundbreaking AI-powered solutions. This award proves that innovation isn't just for the biggest companies—our technology is shaping the future of business communications nationwide." - Joel Poythress, CRO
Catch Us on the Road!
We’re making our way to leading industry events throughout the season. From conventions to conferences, you’ll find us there — ready to talk VoIP, AI, MSP solutions, and more.
Will you be attending? Stop by our booth! We’d love to hear what’s new with your business and share the latest updates from our team.
- HawkSoft Owners Retreat (Vail, CO) - October 2nd-4th
- Applied Net (Las Vegas, NV) - October 6th-9th
- InsureTech Connect (Las Vegas, NV) - October 13th-16th
We Love Your Feedback!
At Lightspeed Voice, we're dedicated to delivering top-notch products and services tailored to your needs. Your input is invaluable in helping us reach this goal. If you’ve had a positive experience with our services, we’d greatly appreciate it if you could take a moment to share your thoughts. Leaving a review is simple! Just head over to Google or Facebook and let others know about your experience.
As always - Thank you for being a valued customer!
-The Lightspeed Voice Team
