Momentum by NowCerts + Lightspeed Voice

Unify your calls, notes, and client activity inside Momentum. Lightspeed Voice keeps your team organized and gives every agent the info they need the second the phone rings.

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See How Agencies Use Lightspeed Voice Inside Momentum

Simplify Your Workflow With Lightspeed Voice and Momentum

What This Integration Does for You

Instant caller ID with automatic Momentum record opening

Call information logged automatically after every call

Direct link to call recordings stored in the client’s record

Faster workflows with no extra steps or duplicate entries

NOVA AI delivers call summaries and sentiment analysis

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Powerful AI Insights Inside Momentum

NOVA handles transcription, summaries, and compliance tools behind the scenes, and Momentum displays the finalized call details where your team needs them.

Interface showing call recording and transcription with user Douglas Powe and prospect Chris Thompson discussing flood insurance coverage, positive sentiment highlighted, and detailed call summary.

Interface showing call recording and transcription with user Douglas Powe and prospect Chris Thompson discussing flood insurance coverage, positive sentiment highlighted, and detailed call summary.

Call recording and transcription interface showing an inbound call between user Douglas Powe and prospect Chris Thompson on 08/31/2025 at 9:53 AM with a positive sentiment. The transcript includes a conversation about adding coverage, sharing credit card information with PII redacted, and verifying details. Visual sentiment analysis bars for user and prospect are displayed below the transcript.

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Stay Ahead With Sentiment Insights and Unified Conversation History

Spot risks, capture opportunities, and strengthen relationships with NOVA AI.

Momentum also stores your call details alongside emails and text messages, giving you full client history in one place with no searching.

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See How Every Call Really Went

Spot tone and sentiment shifts to understand what clients are feeling.

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Know When Clients Need You

Get fast alerts when calls turn negative so your team can act instantly.

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Automatically Sync Every Call Into Momentum

NOVA updates Momentum the moment a call ends.
No manual notes. No missed details.

Call summary showing inbound call from Chad Mclain with duration 1 minute 35 seconds, positive sentiment, AI summary about home insurance interest, and a call recording link.

Applied Epic software interface showing an open activity call detail for Chris Thompson with call description, contact info, follow-up date, and notes including AI summary and call recording link.

Applied Epic software interface showing an open call activity with details of an inbound call answered by John McLain, contact Chris Thompson, and call notes including sentiment and summary.

Your team gets:

Call summaries and sentiment sync into the client record automatically.
Call recordings attach to the account without any extra steps.
Notes, follow-ups, and key details organized and ready for review

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"Lightspeed Voice keeps our Momentum records clean and our team faster."

- Shannon G

Why Agencies Choose Lightspeed Voice

Fast, reliable communication and automation built for insurance workflows.

#1 Rated Phone Service

Reliable performance and clear call quality that keeps your agency moving without downtime.

Award-Winning NOVA AI

Real-time transcription, summaries, and sentiment insights that help your team follow up faster and work smarter.

98% Customer Satisfaction

Responsive support from people who know agency operations and fix issues the moment they appear.

4.9 Star Google Rating

Proven trust across thousands of users who rely on Lightspeed every day.

Ready to See It in Action?

We’ll walk you through how the Momentum integration works in your agency.

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