Overview
Lightspeed Voice supports a range of hardware desk phones from the industry's most reliable manufacturers, as well as our own Orbit softphone apps for desktop and mobile. Whether your team prefers physical phones on their desks or wants to work entirely from their computers and smartphones, we have you covered.
Supported Desk Phones
Grandstream
Grandstream IP phones are among the most popular devices on our platform. We support the full GRP and GXP series, including:
- GRP2601 / GRP2602 — entry-level, ideal for basic call handling
- GRP2612 / GRP2613 — mid-range with color display and programmable keys
- GRP2636 — executive model with large color display and 6-line support
- GXP2135 / GXP2170 — enterprise-grade with expansion module support
Yealink
Yealink phones are known for excellent audio quality and ease of use. Supported models include:
- T31 / T33G — entry-level, color display
- T43U / T46U — mid-range business phones
- T54W / T57W — executive models with large touchscreen displays
- CP960 — conference room speakerphone
Polycom / Poly
Poly (formerly Polycom) devices are widely used for conference rooms and executive desks:
- VVX 250 / VVX 350 / VVX 450 — standard desk phones
- Trio 8500 / Trio 8800 — conference room speakerphones
Orbit Softphone Apps
If you prefer not to use a physical phone, the Orbit app turns any computer or smartphone into a full-featured business phone.
Orbit Desktop App
- Available for Windows and macOS
- Full calling, voicemail, call history, and NOVA AI summaries
- Download from your account portal under Downloads
Orbit Mobile App
- Available for iOS (iPhone and iPad) and Android
- Search for LS Orbit in the App Store or Google Play
- Make and receive calls using your business number from anywhere
Setting Up a New Desk Phone
Lightspeed Voice uses automatic provisioning, which means most phones configure themselves when connected to your network — no manual programming required.
- Connect the phone to your network using an ethernet cable
- Plug in the power adapter or use PoE (Power over Ethernet) if your switch supports it
- Wait 2–3 minutes for the phone to boot and provision
- The phone will display the user's extension when ready
If the phone doesn't provision automatically within 5 minutes, contact support for manual provisioning assistance.
Headsets and Accessories
All supported desk phones are compatible with standard 3.5mm and RJ9 headsets. Bluetooth headset support varies by model — check your phone's spec sheet for Bluetooth compatibility. USB headsets work with the Orbit desktop app on Windows and Mac.
Troubleshooting
Phone shows "No Service" or won't register: Check that the phone is connected to the correct network VLAN and that UDP ports 5060–5061 are open on your firewall. See the Technical Requirements guide for full network settings.
Poor audio quality on desk phone: Enable QoS on your router and prioritize VoIP traffic. Consumer-grade routers without QoS are a common cause of audio issues.
Phone provisioned but showing wrong extension: Contact support to verify the MAC address assignment in your account portal.
Need More Help?
Our team can help with phone provisioning, hardware recommendations, or troubleshooting audio issues. Use the Live Support button at the top of this page to connect with a technician.
