How does Connect work?
VoIP calling simplified
What is Connect?
Connect is a streamlined version of Lightspeed Voice designed for organizations that need reliable business calling without advanced routing or complex system configuration. It provides essential VoIP calling features while maintaining the same call quality, reliability, and cloud infrastructure as Quantum.
Connect focuses on simplicity. Users can make and receive calls, view call history, access voicemail, and manage basic settings without needing a full phone system configuration.
Connect is ideal for teams that need professional business calling without advanced call routing or administrative overhead.
What Connect Provides
• Business Calling — make and receive calls from your business number
• Voicemail Access — listen to and manage voicemail messages
• Call History — view incoming, outgoing, and missed calls
• Caller Identification — see caller information when available
• Cloud Reliability — secure and stable calling without on-site hardware
How Calls Work in Connect
- Calls route through Lightspeed Voice’s cloud network
- The call connects directly to the assigned user
- Call details are logged and stored in the system
- Voicemail is stored if the user does not answer
How Connect Differs from Quantum
Connect focuses on essential calling functionality, while Quantum includes advanced features such as:
• Auto attendants
• Call queues
• Advanced routing
• Administrative call flow control
Connect removes complexity while maintaining professional business communication.
