How do Integrations work?
CRM and third-party connections explained
What are Integrations?
Integrations connect Lightspeed Voice to your CRM and business software. These connections allow your phone system to automatically sync call activity, customer information, and communication history.
Integrations eliminate manual data entry and ensure your team always has accurate records.
What Integrations Do
• Automatic Call Logging — records calls in your CRM automatically
• Caller Identification — shows customer information during incoming calls
• Call Pop — opens the customer record when a call is received
• Data Sync — keeps call records aligned with customer profiles
• Activity Tracking — maintains a complete communication history
How Integrations Work
- Lightspeed Voice connects to your CRM
- Calls are matched with customer records
- Call activity is logged automatically
- Call recordings and AI insights sync to the CRM
Supported Integrations
Lightspeed Voice integrates with many popular platforms, including:
• AMS 360
• HawkSoft
• QQCatalyst
• AgencyZoom
• Salesforce
• And more
Benefits of Using Integrations
Integrations help your team:
• Save time by eliminating manual logging
• Improve accuracy of customer records
• Gain full visibility into communications
• Increase productivity and efficiency
