How does Quantum work?
Complete business phone system explained
What is Quantum?
Quantum is Lightspeed Voice’s full-featured business phone system. It powers your organization’s calling, routing, voicemail, and user management through a centralized cloud platform. Quantum handles everything from inbound call routing and extensions to call recording, voicemail transcription, and administrative controls.
Because Quantum operates in the cloud, your system stays accessible and manageable from anywhere, without on-site phone servers or maintenance. All call activity, users, devices, and settings are controlled through an intuitive web-based admin portal.
Quantum serves as the foundation for all Lightspeed Voice features, including AI insights, CRM integrations, desktop and mobile apps, and advanced analytics.
What Quantum Does for Your Business
• Call Routing — directs incoming calls using auto attendants, call queues, and ring groups
• Extensions and Users — assigns extensions, devices, and permissions to each team member
• Voicemail Management — stores voicemails with transcription and email notifications
• Call Recording — securely records calls for training, compliance, and reference
• Admin Controls — allows administrators to manage users, devices, and system settings
• Cloud Infrastructure — eliminates the need for on-site phone servers or hardware maintenance
How Calls Flow Through Quantum
- An incoming call reaches your Quantum system
- Quantum routes the call based on your configured call flow
- The call connects to the appropriate user, group, or voicemail
- Call activity is logged and stored in the system
- Optional features like recording, transcription, and AI analysis are applied
Managing Quantum
Administrators can access Quantum through the Lightspeed Voice admin portal to:
• Add or remove users
• Assign devices and extensions
• Configure call routing and auto attendants
• Enable call recording and voicemail transcription
• Monitor system usage and call activity
All changes take effect immediately, without requiring system restarts or downtime.
How Quantum Works with Other Lightspeed Voice Features
Quantum powers and connects with:
• NOVA for AI call summaries and insights
• Orbit Apps for desktop and mobile calling
• CRM Integrations for automatic call logging
• Connect for simplified calling environments
