Overview

The HawkSoft integration links your Lightspeed Voice phone system directly to your HawkSoft Client Management System so your team never has to switch between tools to see who's calling.

What It Does

Call Pops — automatically opens the matching client record in HawkSoft when a call comes in or goes out
Automatic Logging — records call activity directly to the client record, including a link to the call recording
Unified Communication History — view prior texts and emails with that contact alongside the call
AI Insights — if NOVA is enabled, each call includes a sentiment rating and a smart summary

Setup

HawkSoft requires a one-time setup that includes enabling Data Sharing inside HawkSoft's Marketplace, then connecting the integration through Orbit. See our full HawkSoft Integration Setup guide for step-by-step instructions.

Need More Help?

Email help@lightspeedvoice.com or call 941-564-3010 for assistance.

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