Overview

Roles and Permissions control which features each user on your account can access. This is managed by administrators under the Admin Essentials section of the Lightspeed Voice Dashboard.

What Roles Control

Permissions determine access to features such as:

Voicemail visibility
Listen (silent call monitoring)
Whisper (coaching a user during a live call without the caller hearing)
Call Transcription controls — including whether a user can turn transcription on or off during their own calls

Managing Call Transcription Permissions

To control whether a user can toggle call transcription themselves, go to Management → Account Settings → Roles & Permissions, choose the relevant role, click Edit, and scroll to Phones → Call Transcriptions. Click Save when finished. Users with Can Change Own Settings enabled are able to toggle transcription on and off during their own calls.

Need More Help?

Email help@lightspeedvoice.com or call 941-564-3010 for assistance.

Heading 1

Heading 2

Heading 3

Heading 4

Heading 5

Heading 6

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.

Block quote

Ordered list

Item 1
Item 2
Item 3

Unordered list

Item A
Item B
Item C

Text link

Bold text

Emphasis

^Superscript

_Subscript

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.