LS Orbit Mobile App: Improved Functionality. Smarter Communication. On the Go!

We’ve made powerful enhancements to our LS Orbit mobile app that make staying connected on the go easier than ever.

✨ What’s new (and better):

• Switchboard – View user call activity and manage settings in real time
• Scheduler – Set call flow overrides directly from your phone
• Visual Voicemail – Read, reply, and manage voicemails with ease

Whether you're in the office or on the move, these tools are designed to keep your business communication running smoothly.

Applied Epic Integration - COMING SOON!

We are thrilled to announce our upcoming partnership with Applied Epic, which promises to revolutionize your workflow. Our teams are diligently collaborating to create a seamless and interactive user experience that will elevate efficiency to new heights.

Soon, our integrated phone system will automatically search Applied Epic contact records, ensuring that every call detail is seamlessly linked to the corresponding account, even when calls are transferred internally. Users will also have the capability to attach call notes and schedule follow-up dates, all of which will be automatically synchronized with Applied Epic account or policy records. For users leveraging NOVA, advanced features like call summaries and sentiment analysis can be effortlessly transmitted directly into Applied Epic.

Stay tuned for further updates as we prepare to unveil this powerful new functionality, designed to enhance your operational capabilities like never before.

Get Lucky with NOVA AI!

Lightspeed Lucky knows that while luck is great—smart tools are even better.

NOVA, our award-winning AI assistant, is your secret weapon for streamlined, intelligent communication. Here's what it brings to the table:

• Call Summaries – Get instant recaps of conversations, streamlining follow-ups and record-keeping.
• Sentiment Analysis – Gain valuable insights into customer interactions, empowering better decision-making.
• Call Transcriptions – Capture every word effortlessly, ensuring no detail is missed.
• CRM/AMS Automation – Hands-free updates to your system

Stop leaving your productivity to chance.

Try NOVA today and stack the odds in your favor. 🎲

Protecting Insurance Data - Why MSP Services Are Crucial

As cyber threats grow in scale and sophistication, even well-established industries like insurance aren’t immune. Last month, a major data theft case shook the industry (more details in blog below)—exposing vulnerabilities that could affect any agency, regardless of size or reputation. It’s a stark reminder that reactive IT strategies are no longer enough. Lightspeed Solutions has you covered with:

• Remote Monitoring & Management – Ensure systems stay updated, secure, and operating at peak performance.
• Router & Firewall Management – Strengthen network security with expert configuration and ongoing oversight.
• Cybersecurity Training for Employees – Build a culture of security awareness and reduce human error risks.

If a group of cybercriminals can quietly steal data from over 70 insurance companies across the U.S. — what’s stopping them from targeting your business next?

Managed Service Providers like Lightspeed Solutions are your first line of defense. We help you stay compliant, secure, and operational, even in the face of sophisticated threats.

Don’t let your business become another headline. Read our latest Cybersecurity blog: Insurance Data Theft Case Highlights Need for MSP Services.

Don’t Miss Us at These Exciting Trade Shows

This Spring, we're preparing for an exciting trade show season, heading to premier events across the industry! From essential conventions to prominent conferences, we'll be present, eager to discuss communication, technology, and AI.

Are you joining us? Visit our booth! We're excited to reconnect, hear about your business achievements, and showcase our newest innovations.

• Agent Brokers United National Convention (Las Vegas, NV) - April 24th - 27th
• NetVU Accelerate (Charlotte, NC) - May 6th - 9th
• Applied Regional Summit (Toronto, Canada) - May 7th - 8th

We Love Your Feedback!

At Lightspeed Voice, we're dedicated to delivering top-notch products and services tailored to your needs. Your input is invaluable in helping us reach this goal. If you’ve had a positive experience with our services, we’d greatly appreciate it if you could take a moment to share your thoughts. Leaving a review is simple! Just head over to Google or Facebook and let others know about your experience.

Thank you for being a valued customer!

-The Lightspeed Voice Team