Turn Call Insights Into Action
Ask questions about calls, track what matters, and create follow-ups with AI tools built around your business.
- Get answers from conversations with Ask NOVA
- Evaluate calls with custom criteria and Success Scores
- Generate follow-up drafts and customized summaries
2025 Artificial Intelligence Excellence Award Winner
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What You Unlock with NOVA Pro
NOVA Pro builds on NOVA with Ask NOVA, Call Queries, Success Score, Follow-Ups, and Custom Summaries to help teams analyze conversations and take action after calls.
Custom Summaries
Create call summaries your way
Ask NOVA
Chat with your call data
Call Queries
Custom questions across all calls
Ready to take your conversations further?
Upgrade to NOVA Pro and unlock the full power of your call data.
NOVA helps teams understand calls.
NOVA Pro helps teams act on them.
NOVA gives you the essential insights you need today.
NOVA Pro unlocks advanced analysis and automation to take you further.
NOVA Pro unlocks advanced analysis and automation to take you further.
Without NOVA Pro
Core call insights with Smart Summaries, Transcription, Sentiment, and Sentiment Alerts.
Basic summaries with limited control
Manual follow-ups and note-taking
No clear way to measure success
Hard to find answers across calls
Insights require manual review
With NOVA Pro
Full visibility with built-in performance tracking.
Custom summaries tailored to your workflows
AI-generated follow-ups in one click
Measurable success scoring for every call
Ask questions and get instant answers
Surface trends and insights automatically
Ready for deeper insights and automation?
See what NOVA Pro can do for your team.
"Lightspeed Voice has truly outdone themselves with NOVA, and it’s become an indispensable asset for our business. If you're serious about efficiency and client satisfaction, NOVA is a game-changer."
Jason Cass
Founder, Agency Intelligence
“That’s really why I love NOVA — it helps me avoid unnecessary callbacks, makes my calls more efficient, and even serves as a learning tool for my team.
Lance Broat
Venice Print Center
"We use it! It's amazing! Saves so much time taking notes."
Scott Gaspar
Advanced Systems Group, Inc.
Capture Every Conversation with Confidence
NOVA simplifies call reviews with accurate transcripts, clear summaries, and compliance tools, ensuring organized and secure conversations.
Stay Ahead with Sentiment Insights
Spot risks, capture opportunities, and strengthen relationships with NOVA AI.
Spot Key Signals
Automatically detect sentiment trends and satisfaction drivers.
Know What to Address
Identify concerns before they impact client relationships.
Custom Success Score
Define what a successful call looks like for your business and track it automatically across every conversation.
Automatically Sync Conversations to Your AMS/CRM
NOVA keeps your systems updated without the manual lift.
- When a call ends, NOVA instantly sends key details like sentiment, AI-generated summaries, and call recordings directly into your AMS or CRM.
- You get accurate context, clean documentation, and better visibility across your team, all without lifting a finger.
Three simple steps.
Powerful results.
NOVA Pro turns every conversation into actionable insights so your team can make smarter decisions, faster.
Capture Every Call
NOVA securely records and transcribes your conversation in the backgound
Analyze with AI
Our AI analyzes the conversation to surface key insights, sentiment, and action items
Take action automatically
NOVA Pro helps you act fast with follow-ups, scores, and seamless integrations
Turn conversations into actions automatically
NOVA Pro analyzes every call and delivers insights, follow-ups, and performance visibility without extra work.
Real Use Cases.
Real Results.
See how teams use NOVA Pro to turn conversations into better outcomes.
Sales Teams
Track call performance, uncover key drivers, and improve close rates.
Increase win rates
by up to 20%
by up to 20%
Account Managers
Stay on top of every account with smarter insights and automated follow-ups.
Save 5+ hours per week on manual work
Customer Success
Proactively identify risks, address customer needs, and drive higher satisfaction.
Reduce churn and improve retention
Support Teams
Resolve issues faster with full conversation context and actionable insights.
Faster resolutions and happier customers
Trusted by Industry Leaders Using Lightspeed Voice®
Join these companies already enhancing their communication with NOVA. Ready to see what AI can do for your business?
FAQs
Common Questions About Lightspeed Voice's NOVA Pro. Can’t find the answer you’re looking for?
What is NOVA Pro?+
NOVA Pro is an upgrade to NOVA AI. It requires NOVA and adds Ask NOVA, Call Queries, Success Score, Follow-Ups, and Custom Summaries to help teams analyze completed calls and take action.
Does NOVA Pro include Ask NOVA?+
Yes. Ask NOVA is included with NOVA Pro and lets teams ask questions about calls to surface important details faster.
Can NOVA Pro help with follow-ups?+
Yes. NOVA Pro includes Follow-ups, helping teams move faster after customer conversations by turning call context into next-step support.
How is NOVA Pro different from NOVA?+
NOVA includes Smart Summaries, Transcription, Sentiment insights, and Sentiment Alerts. NOVA Pro requires NOVA and adds Ask NOVA, Call Queries, Success Score, Follow-Ups, and Custom Summaries.
What does Success Score do in NOVA Pro?+
Success Score helps teams evaluate call outcomes and understand performance signals from customer conversations.
Start improving every call with NOVA Pro
See how it works for your team in a quick walkthrough
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