August Customer Newsletter
We hope your back-to-school season is off to a smooth start! 🍎✏️ As we shift from summer into fall, we’re reflecting on how grateful we are for your partnership. Your trust in Lightspeed Voice inspires us to keep innovating, and we’ve got some exciting updates we can’t wait to share. Stay focused, stay connected—and keep an eye out for what’s next! 📞🚀
EZLynx + Lightspeed Voice Integration: IT’S HERE!
We’re excited to announce that our integration with EZLynx is here! Built to simplify your workflow and deliver smarter call management, this powerful connection is ready to help you work faster and smarter.
Here’s what you’ll be able to unlock with the EZlynx integration:
- Easy Call Management: Get real-time call pops for every inbound and outbound call, so you're always one step ahead.
- Instant Access to Key Details: Call data including duration, direction, user extension, and a call recording link can be automatically sent as a note in EZLynx— giving your team up-to-date insights right where they work.
- Smarter Workflows with NOVA: Our built-in AI assistant, NOVA, enhances this integration by automatically generating call summaries and sentiment analysis, which will log directly into EZLynx. No more manual entry or missed details — just accurate, actionable data at your fingertips.
Check out the video below to learn how to enable the EZLynx integration!
Say Goodbye to the Old App – Hello, LS Orbit!
The Lightspeed Voice mobile app will be retired on August 25, 2025. To continue accessing your business phone on-the-go and enjoy our latest features, it’s time to switch to LS Orbit—our new and improved mobile app!
How to upgrade:
- Uninstall the Lightspeed Voice app
- Search LS Orbit in the Apple or Google app store
- Download and log in
Need a direct link? Visit www.lightspeedvoice.com/orbit on your mobile device!
Are You Relying on Productivity Tools for Data Protection?
Most teams believe that just because their data lives in Microsoft 365, it's automatically safe—think again. Microsoft's built-in features—like data replication and recycle-bin recovery—are designed to enhance availability, not deliver full data protection.
Lightspeed Solutions offers many ways to protect your Microsoft 365 data:
- Automated Daily Backups: We deploy third-party backup solutions specifically designed for Microsoft 365. That includes Exchange Online, OneDrive, SharePoint, and Teams — with full versioning and point-in-time recovery.
- Fast, Full Recovery: Whether it’s a single lost email or an entire Teams folder, we can restore exactly what you need when you need it.
- Retention Beyond Microsoft’s Limits: Instead of the 30-day limit, we retain your data for months or even years, depending on your compliance needs.
- Security-First Monitoring: We don’t just set it and forget it. Our team monitors your backups and alerts you to anomalies before they become disasters.
If you’re relying on Microsoft’s built-in tools to protect your business, you’re playing a risky game. Microsoft 365 is powerful, but it’s not bulletproof.
Let Lightspeed Solutions help you close the gaps, protect your data, and sleep better at night knowing your business is covered.
🤖 Get Lucky! Spot Sentiment Shifts Before They Cost You
Lucky’s secret to stronger coaching and happier customers? Sentiment Alerts from NOVA - Coming Soon!
Our AI assistant doesn’t just transcribe, it listens between the lines. With customizable sentiment alerts, you’ll get notified when conversations trend positive, negative, or anywhere in between.
That means you can spot red flags before they escalate, recognize standout employees, and fine-tune training with real-world insights.
Whether you’re coaching your team, monitoring customer satisfaction, or celebrating wins, NOVA keeps you in the know.
✨ Smarter insights. Stronger teams. Get Lucky, Get NOVA.
🎉 We’ve Got Bragging Rights!
Big news — Lightspeed Voice was just named one of Florida’s Top Workplaces! 🏆
This recognition highlights what we value most: a supportive culture, teamwork, and a place where people can do their best work. When our team thrives, our customers benefit too — and that’s something worth celebrating.
Ultimately, happy teammates = happy customers. And we’re proud that Florida Trend agrees!
Catch Us on the Road!
We’re making our way to leading industry events throughout the season. From conventions to conferences, you’ll find us there — ready to talk VoIP, AI, MSP solutions, and more.
Will you be attending? Stop by our booth! We’d love to hear what’s new with your business and share the latest updates from our team.
- HawkSoft User Group Regional Meeting (Akron, OH) - September 4th
- HawkSoft User Group Regional Meeting (Long Island, NY) - September 18th
- American Agents Alliance (Palm Desert, CA) - September 25th - 27th
📱 Are You Following Us on Social Media?
Get the latest updates, product tips, and a little fun with Lucky—straight from your feed.
Follow us on social for:
- New features & integrations
- Cybersecurity tips
- Event updates
Don’t miss out - join the conversation!
As always - Thank you for being a valued customer!
-The Lightspeed Voice Team
