January Customer Newsletter
As we kick off the new year, we want to thank you for being a valued Lightspeed Voice customer. Your continued trust and partnership motivate us to keep innovating and delivering reliable, forward-thinking communication solutions. We’re excited to share what’s ahead in 2026.
🚨 Introducing the New NOVA Performance Dashboard
Lightspeed Voice is excited to announce the launch of the NOVA Performance Dashboard, our newest update designed to give managers clearer visibility into customer interactions and team performance.
With the new NOVA Performance Dashboard, quickly uncover key insights on:
💡Call volume and total talk time: Track call activity and duration across teams and individuals to better manage workloads and recognize top performers.
💡Interruption patterns: Monitor interruptions to identify coaching opportunities, improve conversation quality, and support more effective customer interactions.
💡Average call sentiment ratings: View sentiment ratings by individual user, team, or group to uncover trends, issues, or highlight team members delivering consistently positive experiences.
Don’t miss out. Smarter insights and stronger teams start with NOVA.
Reporting Enhancements 🎯
We’ve rolled out even more new reporting improvements to make it easier to track, understand, and take action on missed calls across your organization.
What’s new:
✔ Missed Calls Now Visible in Call Detail Records (CDR) Reports
You can now view missed calls for both Ring Groups and Queues directly in your CDR Reports, eliminating the need for extra reports or manual guesswork.
✔ Cleaner, More Intuitive Filters
To simplify reporting, Queues have been removed from the CDR filter. Ring Groups and Queues now live in their own dedicated reports – right where they belong.
✔ Enhanced Ring Group & Queue Reports
Both reports now include a “Show All Missed Calls” filter, giving you a complete picture of every call that went unanswered.
✔ User-Level Call Drilldowns
Easily click into any user within a Ring Group or Queue to see exactly which calls they handled – making performance tracking and accountability effortless.
Have any questions or want help putting these reports to work? Our team is always here to help.
🏆Lightspeed Voice Recognized with 2025 UCaaS Excellence Award
Lightspeed Voice is proud to share that we’ve been named a 2025 Unified Communications Excellence Award winner by INTERNET TELEPHONY magazine.
This award recognizes companies delivering unified communications solutions that improve collaboration, productivity, and overall business performance. We’re honored to receive this recognition as a reflection of our continued focus on innovation, reliability, and customer experience, and we’re grateful for the trust our customers and partners place in us every day.
Thank you to TMC for this incredible recognition, and to our customers who make achievements like this possible.
The Cybersecurity Risks Businesses Can’t Ignore in 2026
The new year brings new opportunities, but it also brings new cybersecurity threats. As attack methods continue to evolve, the protections that worked last year may no longer be enough. Without clear visibility into today’s threat landscape, many businesses are forced into a reactive approach that can be costly and disruptive.
Lightspeed Solutions helps you stay protected with:
- 24/7 Monitoring for Cyber Threats
- Employee Security Training and Phishing Simulations
- Next-Generation Threat Detection
→ Start the year with stronger protection. Explore our latest blog on the cybersecurity risks businesses can’t ignore in 2026, and see how Lightspeed Solutions can help safeguard your business all year long.
Catch Us on The Road This February!
The new year is off to a busy start, and our February tradeshow calendar is already packed. We’ll be on the road connecting with agencies and businesses to talk VoIP, AI, and MSP solutions. Attending one of these shows? Stop by and see what’s new from the Lightspeed Voice team.
- IT Expo 2026 (Ft Lauderdale, FL) - February 10-12
- Big I Michigan Convention & Trade Show (Kalamazoo, MI) - February 16-18
- PIA Florida Annual Conference 2026 (St Petersburg, FL) - February 23-24
- Applied Regional Summit (Dallas, TX) - February 25-26
We Love Your Feedback!
At Lightspeed Voice, we’re dedicated to delivering top-notch products and services tailored to your needs. Your input is invaluable in helping us reach this goal. If you’ve had a positive experience with our services, we’d greatly appreciate it if you’d could take a moment to share your thoughts. Leaving a review is simple! Just head over to Google or Facebook and let others know about your experience.
As always - Thank you for being a valued customer!
-The Lightspeed Voice Team
