HawkSoft is a leader in management systems for agencies that want effective workflows and a delightful experience for staff and policyholders. HawkSoft has partnered with Lightspeed Voice, making it the first fully integrated VoIP partner.

Provides advanced monitoring to determine if your offices may be experiencing a power or network service interruption and automatically redirects to a pre-determined location or number that you can configure.

A call routing technique is used to direct calls to a group of users, either all at once or one after the other in a particular sequence.

An IP phone, also known as an Internet Phone, SIP Phone, or VoIP Phone, is a device that converts voice into digital packets and vice versa. This allows for phone calls to be made over the internet. IP phones have built-in IP signaling protocols like SIP or H.323 to ensure that the voice is routed to the correct destination. On the media side, IP phones use audio and/or video codecs such as G.711 or H.261 respectively over RTP. These phones also offer additional services such as voicemail, email, and call number blocking.

Internet Service Provider. A business that provides subscriber-based access to the Internet.

Kilobits per second and is used to indicate the data transfer speed.

The Losing Service Provider is the company that numbers are being ported away from.

See at a glance your team's inbound and outbound call totals and who they’re currently on the phone with.

The process of moving phone numbers from one service provider to another.

Multimedia Message service