Overview
The blueButler integration connects Lightspeed Voice directly to your blueButler account. Once connected, incoming and outbound calls trigger automatic pop-ups with caller details, and call duration is logged for you.
Before You Begin
Before starting setup, make sure you have:
- An active Lightspeed Voice account with Dashboard access
- A blueButler Server Key
- Your extension registered for use with Lightspeed Voice
Step-by-Step Setup
Step 1: Create the Integration in the Dashboard
Go to Management → Lead Settings → Integrations. Click the + icon to start a new integration.
- Enter the integration name as blueButler
- Select blueButler as the vendor
Step 2: Assign Users
Enable users individually, or click Select All to assign access to everyone at once.
Step 3: Authenticate blueButler
Enter your blueButler Server Key in the upper right corner to establish the connection.
Step 4: Configure Call Pop Settings
Choose a Call Pop option: None, Inbound, Outbound, or All. All is recommended.
Step 5: Test Call Flow
Test both directions to confirm the integration is working:
- Inbound — confirm blueButler opens a pop-up window with the caller's information
- Outbound — confirm calls trigger the same pop-up behavior
Step 6: Verify Logging
Make sure the pop-up window correctly displays call duration once the call ends.
How It Works
Incoming and outbound calls trigger automatic pop-ups in blueButler with caller details. If you're already viewing another record when a call arrives, you can click to view the current call. Once the call ends, the pop-up displays the call duration.
Troubleshooting
Authentication failures: Verify your blueButler Server Key is correct.
No pop-ups: Confirm your Call Pop setting is enabled and your extension is registered with Lightspeed Voice.
Number Porting Note
If you're porting an existing number, test the integration again after the port completes to confirm DID routing and user assignment are correct.
Need More Help?
Email help@lightspeedvoice.com or call 941-564-3010 for assistance.
