Lightspeed NOVA (Next-gen Office Virtual Assistant) - AVAILABLE NOW!

Imagine a world where every customer conversation is seamlessly recorded, summarized, and analyzed with zero manual input. Our advanced AI-driven feature now enables AUTOMATED call summaries and sentiment analysis, effortlessly syncing with your AMS or CRM. This enhancement builds on our existing integrations, offering you deeper insights into your customer interactions.

• Highlight Summary: Streamline your team's workflow by eliminating time-consuming admin tasks—automatically capture and summarize every call directly into your CRM or AMS, saving valuable time and effort!

• Sentiment Analysis: NOVA delivers a sentiment rating for each call, giving you real-time insights into customer satisfaction.

• Complete Transcription: NOVA captures and transcribes every call to written text which enables quick reference and easy searchability.

Get ahead of the competition by leveraging NOVA to streamline your communication strategy. Ready to take customer interactions to the next level? Watch the video below and learn how to enable NOVA!

Lightspeed Solutions

October is National Cybersecurity Awareness Month, and at Lightspeed Solutions, we're committed to ensuring your business is fully protected.

With Lightspeed Solutions, you’ll get:

• Next-Gen Anti-Virus Protection
• Phishing and Scam Prevention
• Managed Detection and Response
• White-glove U.S.-based IT support
• And so much more!

Let us safeguard your business with top-tier security solutions! Contact us today to make sure you’re supported and protected!

Acumatica Integration Feature

A powerful update to our Acumatica integration now makes managing your customer communications even easier!
You’ll receive real-time call pop-ups and have instant access to call data, recordings, texts, and emails. The best part? You can now automatically search Leads as well as Contacts, Customers, and Vendors—right from Acumatica!
BONUS - with Lightspeed NOVA, you’ll get call sentiment and summaries added to your call details automatically!

FUTURE ACTION REQUIRED: Updated Billing Portal

Lightspeed Voice will be introducing our customer billing portal in November. As part of this update, we’ll require all customers to re-enter payment method details. Keep an eye on your inbox – you’ll receive an email soon with instructions on how to update your information quickly and securely.

Look for the email from help@lightspeedvoice.com below arriving early November.

We Love Your Feedback!

At Lightspeed Voice, we're dedicated to delivering top-notch products and services tailored to your needs. Your input is invaluable in helping us reach this goal. If you’ve had a positive experience with our services, we’d greatly appreciate it if you could take a moment to share your thoughts. Leaving a review is simple! Just head over to Google or Facebook and let others know about your experience.

Thank you for being a valued customer!

-The Lightspeed Voice Team