Smarter Workflows with Lightspeed Voice and HawkSoft

Connect calls to customer records instantly — with HawkSoft’s only fully integrated API partner.

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See How Agencies Use Lightspeed Voice Inside HawkSoft

Simplify Your Workflow with Lightspeed Voice^® and HawkSoft

Easily access customer data, manage orders and invoices, and track real-time performance!

Answer a call and instantly see your client’s HawkSoft record pop up — no searching, no wasted time.

Secure & seamless integration with data protection

Stay Connected with call recordings and data sync

Mobile app for Windows, Apple, & Android

Automatically update customer records with AI call summary and sentiment analysis

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Powerful AI Insights in Lightspeed Voice,
Ready for You in HawkSoft

NOVA handles transcription, summaries, and compliance tools on the Lightspeed Voice side, then pushes organized call details directly into HawkSoft.

Interface showing call recording and transcription with user Douglas Powe and prospect Chris Thompson discussing flood insurance coverage, positive sentiment highlighted, and detailed call summary.

Interface showing call recording and transcription with user Douglas Powe and prospect Chris Thompson discussing flood insurance coverage, positive sentiment highlighted, and detailed call summary.

Call recording and transcription interface showing an inbound call between user Douglas Powe and prospect Chris Thompson on 08/31/2025 at 9:53 AM with a positive sentiment. The transcript includes a conversation about adding coverage, sharing credit card information with PII redacted, and verifying details. Visual sentiment analysis bars for user and prospect are displayed below the transcript.

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Stay Ahead with Sentiment Insights

Spot risks, capture opportunities, and strengthen relationships with NOVA AI.

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See How Every Call Really Went

Spot tone and sentiment shifts to understand what clients are feeling.

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Know When Clients Need You

Get fast alerts when calls turn negative so your team can act instantly.

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Automatically Sync Every Call Into HawkSoft

NOVA updates client records in HawkSoft the moment a call ends. No manual data entry. No missed details.

Screenshot of a call detail summary showing a Lightspeed Voice inbound call from 9414510446 answered by Chad Mclain on 07/09/2025, with positive sentiment and an AI summary about a customer wanting to add home insurance and agreeing to visit the agent.

Client management system interface showing client details for Chris Thompson, including contact information, policy status, and recent communication logs.

Client Management System interface showing client details for Chris Thompson, including contact info, policy status as prospect, and recent log entries for communication activities.

Call summaries and sentiment sync into the client record automatically.
Call recordings attach to the account without any extra steps.
Notes, follow-up tasks, and key details are organized and ready for your team.

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Why Agencies Choose Lightspeed Voice

Fast, reliable communication and automation built for insurance workflows.

#1 Rated Phone Service

Reliable performance and clear call quality that keeps your agency moving without downtime.

Award-Winning NOVA AI

Real-time transcription, summaries, and sentiment insights that help your team follow up faster and work smarter.

98% Customer Satisfaction

Responsive support from people who know agency operations and fix issues the moment they appear.

4.9 Star Google Rating

Proven trust across thousands of users who rely on Lightspeed every day.

View our official HawkSoft integration page →

See Your Calls Flow Directly Into HawkSoft

We’ll walk you through how the integration works in your environment.

Live walk through of the Lightspeed plus HawkSoft workflow.

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