Smarter Workflows with Lightspeed Voice and HawkSoft

Connect calls to customer records instantly — with HawkSoft’s only fully integrated API partner.
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Simplify Your Workflow with Lightspeed Voice and HawkSoft

Easily access customer data, manage orders and invoices, and track real-time performance!
Answer a call and instantly see your client’s HawkSoft record pop up — no searching, no wasted time.
Secure & seamless integration with data protection
Stay Connected with call recordings and data sync
Mobile app for Windows, Apple, & Android
Automatically update customer records with AI call summary and sentiment analysis
See It in Action
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Powerful Integrations Built for the Way You Work

What These Integrations Do for You
Smarter Workflows Automate the busywork. Sync call notes, recordings, and client interactions between Lightspeed Voice and your Vertafore platform.
Built-In AI Get real-time transcription, sentiment analysis, smart summaries, and follow-up emails with NOVA, your Next-gen Office Virtual AI.
Full Visibility Call pop-ups, two-way syncing, recordings, texts, and call history. All exactly where your team needs them.
Connect From Anywhere Use Lightspeed Voice on desktop, mobile, or Chrome. Stay connected across every Vertafore system.
Learn More
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How Lightspeed Voice Works with HawkSoft

Every call logged, every detail captured, without the extra clicks.
Call Received
HawkSoft Opens Record
Call Logged + AI Summary
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Instantly recognize your client

As soon as a call comes in, Lightspeed Voice identifies the caller and prepares their HawkSoft record.

  • Caller ID linked to HawkSoft
  • Faster response on every ring
  • Zero searching or manual lookups
No digging, no delays

The client’s information and history appear automatically in HawkSoft, right when you answer.

  • Full client details pop up
  • Access notes, policies, and past calls
  • No switching screens or wasted clicks
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Keep records complete with zero effort

Every call is logged, transcribed, and summarized by NOVA AI, so your team saves time and never misses key details.

  • Automatic call logging
  • AI-generated summaries & sentiment
  • Compliance-ready transcripts
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Instant Client Information

No more wasting time searching for the right customer information. Lightspeed Voice gives you instant access to all the essential customer data you need when answering a call.

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"Lightspeed offers the best customer/partner experience of any Acumatica ISV we work with."

Scott Gaspar headshot
Scott Gaspar
Advanced Systems Group, Inc.

Lightspeed Voice is a company dedicated to the success of their customers and has been a superb partner to MaxQ.

Craig Lehecka headshot
Craig Lehecka
MaxQ Technologies

Smarter Conversations Inside Your HawkSoft Platform

NOVA brings transcription, summaries, and compliance tools directly into HawkSoft.

Every Call Captured

NOVA transcribes every client call in HawkSoft, giving you instant, searchable records.

Takeaways Auto-Written

Action items are summarized for you, so nothing slips through the cracks.

Sensitive Data Secured

Built-in redaction removes sensitive info to keep client data safe.
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Stay Ahead with Sentiment Insights

Know when a client is frustrated before they leave. Spot risks instantly and act fast to save the relationship.

Sentiment Analysis

Detect the tone expressed during customer interactions. Swiftly pinpoint negative sentiments, mitigate risks, and strengthen customer relationships.

Sentiment Alerts

Get notified the moment a call turns negative, allowing your team to act quickly and protect customer relationships.
See It in Action
Purple rocket ship

"Lightspeed offers the best customer/partner experience of any Acumatica ISV we work with."

Scott Gaspar headshot
Scott Gaspar
Advanced Systems Group, Inc.

Lightspeed Voice is a company dedicated to the success of their customers and has been a superb partner to MaxQ.

Craig Lehecka headshot
Craig Lehecka
MaxQ Technologies

More About Lightspeed Voice

Discover why agencies and businesses choose Lightspeed Voice for reliability, innovation, and support.
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#1 Rated Phone Service

Our reliable, user-friendly system makes staying connected easy.

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Award-Winning NOVA AI

Enhance productivity, refine responses, and automate workflows efficiently.

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98% Customer Satisfaction

Our clients know that we don't stop until you're happy.

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4.9 Star Google Rating

We consistently score high marks with customers, check out our Google reviews!

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100% U.S. Based Experts

No outsourced call centers, just dedicated U.S. professionals.

Dedicated Onboarding Team

Our onboarding team ensures a smooth setup, addressing questions and facilitating a seamless launch.

Ready to Connect HawkSoft and Lightspeed Voice?

Fill out the form to schedule your demo and see how Lightspeed Voice with HawkSoft can streamline your communication.

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