Turn every client call into actionable insight with NOVA AI
Transcribe, summarize, and analyze every conversation automatically. NOVA syncs results to your AMS or CRM, helping agencies save hours and protect client relationships.
Need more advanced insights? Explore NOVA Pro
What is NOVA AI?
NOVA AI is Lightspeed Voice’s core call intelligence layer for business phone conversations.
It helps teams review calls faster with AI-generated summaries, call transcription, and sentiment insights, making it easier to understand what happened and what may need attention.
It helps teams review calls faster with AI-generated summaries, call transcription, and sentiment insights, making it easier to understand what happened and what may need attention.
Start with Call Clarity
Instead of relying only on memory, manual notes, or full call recordings, NOVA gives teams a faster way to review conversations through summaries, transcripts, and sentiment.
See how NOVA AI works
Start with NOVA. Scale with NOVA Pro.
NOVA helps teams understand calls.
NOVA Pro helps teams analyze, question, score, and follow up on them.
NOVA Pro helps teams analyze, question, score, and follow up on them.
NOVA
Powerful insights for every team
AI call summaries
Action items & next steps
Sentiment insights
CRM/AMS Sync
Basic search & filtering
Advanced analytics & custom queries
NOVA Pro
Advanced analysis. Greater impact.
Everything in NOVA
Custom summaries & call briefs
Success scoring & trends
Advanced search & filters
Automated follow-ups
Advanced analytics & custom queries
Ready for deeper insights and automation?
See what NOVA Pro can do for your team.
Recognized for AI Excellence
NOVA earned the 2025 Artificial Intelligence Excellence Award, recognizing our commitment to smarter, faster, and more reliable communication.
Trusted by Industry Leaders Using Lightspeed Voice®
Join these companies already enhancing their communication with NOVA. Ready to see what AI can do for your business?
"Lightspeed Voice has truly outdone themselves with NOVA, and it’s become an indispensable asset for our business. If you're serious about efficiency and client satisfaction, NOVA is a game-changer."
Jason Cass
Founder, Agency Intelligence
“That’s really why I love NOVA — it helps me avoid unnecessary callbacks, makes my calls more efficient, and even serves as a learning tool for my team.
Lance Broat
Venice Print Center
"We use it! It's amazing! Saves so much time taking notes."
Scott Gaspar
Advanced Systems Group, Inc.
Transform the Way You Work
Empower your team with AI that listens, learns, and delivers. NOVA helps you capture insights, reduce busywork, and create better outcomes with every interaction.
AI Call Summaries, Transcription, and Sentiment Analysis
NOVA AI helps teams turn calls into summaries, transcripts, sentiment insights, and follow-up details, making conversations easier to review, search, and act on.
Stay Ahead with Sentiment Insights
Spot risks, capture opportunities, and strengthen relationships with NOVA AI.
Spot Key Signals
Automatically detect sentiment trends and satisfaction drivers.
Know What to Address
Identify concerns before they impact client relationships.
Custom Success Score (NOVA Pro)
Define what a successful call looks like for your business and track it automatically across every conversation.
Automatically Sync Conversations to Your AMS/CRM
NOVA keeps your systems updated without the manual lift.
- When a call ends, NOVA instantly sends key details like sentiment, AI-generated summaries, and call recordings directly into your AMS or CRM.
- You get accurate context, clean documentation, and better visibility across your team, all without lifting a finger.
Available in NOVA Pro
Unlock advanced insights, automation, and customization with NOVA Pro!
Custom Summaries
Generate call summaries your way. Choose what to highlight and how they’re formatted.
Ask NOVA
Chat with your call data. Ask questions about any conversation and get instant, AI-powered answers.
AI-Generated Follow-Up Emails & Texts
Create ready-to-send follow-ups from call context, action items, and client details in one click.
Call Success Score
Define what success looks like and track performance across every call with customizable scoring.
Call Queries
Ask custom questions across all your calls and instantly find the answers you need.
FAQs
Common Questions About Lightspeed Voice's NOVA. Can’t find the answer you’re looking for?
What is NOVA AI from Lightspeed Voice?+
NOVA AI is Lightspeed Voice’s core call intelligence layer. It includes AI-generated call summaries, transcription, and sentiment insights to help teams review conversations faster.
Does NOVA AI include call transcription?+
Yes. NOVA AI includes transcription so conversations can be reviewed as text, making it easier to confirm details and understand what was discussed.
What is the difference between NOVA and NOVA Pro?+
NOVA includes smart summaries, transcription, and sentiment. NOVA Pro adds Success Score, Call Queries, Ask NOVA, and Follow-ups for teams that want deeper call analysis and post-call action support.
Does NOVA AI summarize phone calls?+
Yes. NOVA AI creates smart summaries that help teams understand what happened during a call without replaying the full recording.
Can NOVA AI analyze call sentiment?+
Yes. NOVA AI can identify call sentiment, helping teams spot positive, neutral, mixed, or negative conversations that may need review or follow-up.
Can NOVA AI help managers review calls?+
Yes. NOVA helps managers review calls faster by providing summaries, transcripts, and sentiment insights. NOVA Pro adds deeper tools like Success Score, Call Queries, Ask NOVA, and Follow-ups.
Have Questions?
Get Answers.
Whether you’re curious about features, integrations, or pricing, we’ll get back to you quickly with the details you need to move forward.
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