The future of call management with Lightspeed NOVA
NOVA (Next-gen Office Virtual Assistant) captures and understands conversations using AI, providing deep customer insights through advanced sentiment and intent analysis.
Trusted by Industry Leaders Using Lightspeed Voice
Join these companies already enhancing their communication with NOVA. Ready to see what AI can do for your business?
Recognized for AI Excellence
NOVA earned the 2025 Artificial Intelligence Excellence Award, recognizing our commitment to smarter, faster, and more reliable communication.
Transform the Way You Work
Empower your team with AI that listens, learns, and delivers. NOVA helps you capture insights, reduce busywork, and create better outcomes with every interaction.
Capture Every Conversation with Confidence
NOVA simplifies call reviews with accurate transcripts, clear summaries, and compliance tools, ensuring organized and secure conversations.
Stay Ahead with Sentiment Insights
Spot risks, capture opportunities, and strengthen relationships with NOVA AI.
Call Sentiment Analysis
Detect the tone expressed during customer interactions. Swiftly pinpoint negative sentiments, mitigate risks, and strengthen customer relationships.
Sentiment Alerts (COMING SOON)
Get notified the moment a call turns negative, allowing your team to act quickly and protect customer relationships.
Automatically Sync Conversations to Your AMS/CRM
NOVA keeps your systems updated without the manual lift.
- When a call ends, NOVA instantly sends key details like sentiment, AI-generated summaries, and call recordings directly into your AMS or CRM.
- You get accurate context, clean documentation, and better visibility across your team, all without lifting a finger.
"Lightspeed Voice has truly outdone themselves with NOVA, and it’s become an indispensable asset for our business. If you're serious about efficiency and client satisfaction, NOVA is a game-changer."
Jason Cass
Founder, Agency Intelligence
"We use it! It's amazing! Saves so much time taking notes."
Scott Gaspar
Advanced Systems Group, Inc.
Features Coming To NOVA
NOVA is growing and will soon introduce these amazing new features!
Custom Summaries
Generate call summaries your way. Choose what to highlight such as key points, action items, or pain points, and how to present it from bullets to full paragraphs.
Ask NOVA
Chat directly with your call transcripts. Ask questions like “What was the main reason for this call?” and get instant answers.
AI-Generated Follow-Up Emails & Texts
Save time with draft emails and texts built from call context, action items, and client details. One click to copy or push straight to Outlook or Messenger.
Call Success Score
Measure performance with customizable scoring. Define your checklist and NOVA delivers a clear completion percentage for every call.
Have Questions?
Get Answers.
Whether you’re curious about features, integrations, or pricing, we’ll get back to you quickly with the details you need to move forward.
