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The future of call management with Lightspeed NOVA

NOVA (Next-gen Office Virtual Assistant) captures and understands conversations using AI, providing deep customer insights through advanced sentiment and intent analysis.
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Call Transcription

Convert spoken conversations into text, which enables quick reference, easy searchability, and seamless integration. PII redaction ensures compliance.

Call Summary

Highlight key points and action items, allowing you to grasp the essence of a call. This ensures that nothing important gets overlooked and improves follow-up.

Call Sentiment Analysis

Detect the tone expressed during customer interactions. Swiftly pinpoint negative sentiments, mitigate risks, and strengthen customer relationships.

PII Redaction

Automatically detect and eliminate any sensitive personal information from your transcript in order to uphold privacy and security!

AMS/CRM Integration

Merge customer data with AI insights. Streamline workflows by automatically updating customer records with call summary and sentiment analysis.
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"Lightspeed Voice has truly outdone themselves with NOVA, and it’s become an indispensable asset for our business. If you're serious about efficiency and client satisfaction, NOVA is a game-changer."

Jason Cass of Agency Intelligence
Jason Cass
Founder, Agency Intelligence

"I absolutely LOVE this new feature. As they say, it is the 'Best thing since sliced bread'. This is going to help me so much. I also have it connected to HawkSoft."

Wade Whiteside
Whiteside Insurance Agency, LLC

Features Coming To NOVA

NOVA is growing and will soon introduce these amazing new features!

Topic Detection

By assigning "tags" or categories based on each text's topic or theme, you can gain insights and unlock the potential of your information like never before!

Intent Recognition

NOVA's AI system and virtual assistant will comprehend the intent behind a user's request or inquiry!

Real Time Transcription

Revolutionary speech recognition technology transforms speech into text with unparalleled sophistication!

Meeting Transcription

Harness the power of AI to transform spoken words from meetings into written text!
Let's Get Started

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