We are seeking a detail-oriented, highly motivated, and reliable Technical Support Professional to join our growing Client Success team. With a focus on innovation and customer success, we help organizations streamline their communications and drive business growth. As a Client Success Technician, you are responsible for supporting our customers by phone and email. If you have previous technical support experience, great communication skills, and the desire to learn everything there is to know about Linux, Networking, and telephony, this may be the perfect job for you. The position is ideal for an ambitious, experienced support professional who seeks an opportunity to join an entrepreneurial and rapidly growing company.
• Proven track record in a customer-facing technical support position
• Experience with basic router configurations and other network devices like switches, IP telephones, basic networking issues and tools, LANs, WANs, and internet connectivity issues, like ping, traceroute, etc.
• Experience with VoIP telephony
• General knowledge of internet service providers
• Outgoing and personable.
• Excellent troubleshooting skills
• Excellent communications skills - both written and verbal
• Excellent analytical skills with a great deal of attention to detail.
• Industry Networking with technology partners & relative associations.
• High School diploma.
• 1+ years of Networking, VoIP telephony, Trouble Shooting, Customer Service, and Call Center experience.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to build rapport with clients.
• A persistent, resilient, and goal-oriented mindset.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience with basic router configurations and other network devices like switches, IP telephones, basic networking issues and tools, LANs, WANs, and internet connectivity issues, like ping, traceroute, etc.
• Excellent communication skills (in-person, written, and phone).
• Professional and friendly customer service demeanor.
• Proficiency in Microsoft Excel, Outlook, and Word; comfort with paperless workflows.
• Team-oriented attitude with a willingness to learn.
• Experience with Ticketing Systems (i.e., ZenDesk).
• Familiarity with the UCaaS, MSP, and VoIP support cycles.
• Represent the company professionally in all internal and external interactions.
• Contribute ideas and participate in initiatives supporting company goals.
• Perform office-based work requiring extended periods of computer use.
• Ability to lift up to 50 lbs. occasionally – office supplies and products.
• Ability to sit for long periods of time and utilize a computer for extended periods of time.
