PrismPBX® by Lightspeed Voice®
Ditch outdated phone systems for a modern, cloud-powered solution that keeps your business connected, flexible, and in control.
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Why PrismPBX®?
PrismPBX delivers an enterprise-grade communications platform without the enterprise price. With dedicated onboarding specialists, no equipment maintenance, and a fully hosted, disaster-proof cloud system, it’s built to keep you connected and in control—while unifying your team under one powerful, easy-to-manage platform.
SYSTEM
UPTIME
Powerful Features. All Included.
Get access to 40+ premium features—everything your business needs to stay connected, productive, and in control, without hidden fees.
40+ Enterprise Features. One Powerful Platform.
PrismPBX comes loaded with over 40 enterprise-grade features, designed to simplify communication, streamline operations, & support your team’s success—without the complexity of managing multiple tools.
Key communications features & all integrations are included from day one, giving you complete control over business communication costs—without unexpected fees or costly maintenance.
Key communications features & all integrations are included from day one, giving you complete control over business communication costs—without unexpected fees or costly maintenance.
- Advanced Call Routing, Queues, & Ring Groups
- Visual Call Reporting & Analytics
- Call Recording, Monitoring, & Coaching Tools
- Customizable Auto Attendants & Menus
- Virtual Voicemail With Email & Text Notifications
- Personalized On-Hold Music & Messaging
- Instant Messaging for Internal Communication
- CRM Integration for Seamless Client Management
- Web-Based System Management from Anywhere
- Failover & Redundancy for Uninterrupted Service
- & Many More!
Total Control, From Anywhere
Our web-based management tool and LS Orbit mobile app put you in the driver’s seat—wherever work takes you. Monitor performance, manage users, route calls, and more, right from your desktop or mobile device.
- Real-Time Analytics by Employee, Group, or Time Range
- Remote Call Transfers & Routing Across Any Location
- User-Level Access Control
- Self-Service System Settings
Built to Scale
Whether you're growing fast or managing multiple locations, PrismPBX scales with your business.
- Keep your existing numbers when you switch to Lightspeed Voice.
- Choose local area codes to build customer trust.
- Connect multiple locations and remote teams under one unified system.
- Transfer calls and route traffic from anywhere.
- Leverage all key communication features, even when working remotely.
Always On. Always Ready.
PrismPBX is fully hosted, cloud-based, and not tied to your physical location—so local power or internet outages won’t interrupt your service. With Cisco-powered infrastructure across multiple, geo-redundant data centers, your communication is always protected.
- Automatically redirect calls to mobile devices or backup lines during an outage.
- Set up simultaneous ring or backup call paths—ensuring no missed calls.
- Instantly restore calls to office phones once service resumes.
- Eliminate downtime from local outages or disasters with geo-redundant hosting.
Glossary
Search for more information regarding the Campaign Registry or anything VoIP related
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Call Recording
Recording VoIP calls in the cloud is a safe and dependable way to capture two-way audio during phone conversations. This technology, once only used in large-scale call centers, has become accessible to all businesses.
Chrome Extension
Lightspeed Voice's Chrome Extension allows users to leverage the convenient click2call feature while browsing websites on Google Chrome. By simply clicking on a phone number, you can initiate a call to your phone, and upon answering, the call will be connected to the number you clicked.
Custom Call Disposition
Lightseed Voice offers a call disposition feature that presents a brief summary of the call's outcome. You can customize the dispositions to suit your business needs and create the ones that work best for you. It includes a set of tags or values that you can utilize to record the results of your calls. This feature helps teams to evaluate their performance and identify areas for improvement.
Custom Call Routing
Lightspeed Voice offers an automated call routing system that uses a routing engine to direct incoming phone calls to their intended recipient. The routing system is highly customizable, allowing you to create your own routes or get assistance in doing so. You can choose from a range of options for where the call should go, including an auto attendant, voicemail, a specific department, a team member, and more.
DID Extension
A specific phone within a PBX which can be called from the public telephone network without going through an attendant or auto-attendant.
Ready for your Lightspeed Future?
Say HELLO to a fully featured communications platform and automated sales performance tools that are reliable, easy to use, and save you money!
Walking the Talk.
Putting our clients above everything is what we do, but it’s also nice to get noticed!
