PrismPBX® by Lightspeed Voice®
Ditch outdated phone systems for a modern, cloud-powered solution that keeps your business connected, flexible, and in control.
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Why PrismPBX®?
PrismPBX delivers an enterprise-grade communications platform without the enterprise price. With dedicated onboarding specialists, no equipment maintenance, and a fully hosted, disaster-proof cloud system, it’s built to keep you connected and in control—while unifying your team under one powerful, easy-to-manage platform.
SYSTEM
UPTIME
Powerful Features. All Included.
Get access to 40+ premium features—everything your business needs to stay connected, productive, and in control, without hidden fees.
40+ Enterprise Features. One Powerful Platform.
PrismPBX comes loaded with over 40 enterprise-grade features, designed to simplify communication, streamline operations, & support your team’s success—without the complexity of managing multiple tools.
Key communications features & all integrations are included from day one, giving you complete control over business communication costs—without unexpected fees or costly maintenance.
Key communications features & all integrations are included from day one, giving you complete control over business communication costs—without unexpected fees or costly maintenance.
- Advanced Call Routing, Queues, & Ring Groups
- Visual Call Reporting & Analytics
- Call Recording, Monitoring, & Coaching Tools
- Customizable Auto Attendants & Menus
- Virtual Voicemail With Email & Text Notifications
- Personalized On-Hold Music & Messaging
- Instant Messaging for Internal Communication
- CRM Integration for Seamless Client Management
- Web-Based System Management from Anywhere
- Failover & Redundancy for Uninterrupted Service
- & Many More!
Total Control, From Anywhere
Our web-based management tool and LS Orbit mobile app put you in the driver’s seat—wherever work takes you. Monitor performance, manage users, route calls, and more, right from your desktop or mobile device.
- Real-Time Analytics by Employee, Group, or Time Range
- Remote Call Transfers & Routing Across Any Location
- User-Level Access Control
- Self-Service System Settings
Built to Scale
Whether you're growing fast or managing multiple locations, PrismPBX scales with your business.
- Keep your existing numbers when you switch to Lightspeed Voice.
- Choose local area codes to build customer trust.
- Connect multiple locations and remote teams under one unified system.
- Transfer calls and route traffic from anywhere.
- Leverage all key communication features, even when working remotely.
Always On. Always Ready.
PrismPBX is fully hosted, cloud-based, and not tied to your physical location—so local power or internet outages won’t interrupt your service. With Cisco-powered infrastructure across multiple, geo-redundant data centers, your communication is always protected.
- Automatically redirect calls to mobile devices or backup lines during an outage.
- Set up simultaneous ring or backup call paths—ensuring no missed calls.
- Instantly restore calls to office phones once service resumes.
- Eliminate downtime from local outages or disasters with geo-redundant hosting.
Glossary
Search for more information regarding the Campaign Registry or anything VoIP related
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HawkSoft
HawkSoft is a leader in management systems for agencies that want effective workflows and a delightful experience for staff and policyholders. HawkSoft has partnered with Lightspeed Voice, making it the first fully integrated VoIP partner.
Health Redirect
Provides advanced monitoring to determine if your offices may be experiencing a power or network service interruption and automatically redirects to a pre-determined location or number that you can configure.
Hunt Groups
A call routing technique is used to direct calls to a group of users, either all at once or one after the other in a particular sequence.
IP Phone
An IP phone, also known as an Internet Phone, SIP Phone, or VoIP Phone, is a device that converts voice into digital packets and vice versa. This allows for phone calls to be made over the internet. IP phones have built-in IP signaling protocols like SIP or H.323 to ensure that the voice is routed to the correct destination. On the media side, IP phones use audio and/or video codecs such as G.711 or H.261 respectively over RTP. These phones also offer additional services such as voicemail, email, and call number blocking.
ISP
Internet Service Provider. A business that provides subscriber-based access to the Internet.
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