PrismPBX® by Lightspeed Voice®
Ditch outdated phone systems for a modern, cloud-powered solution that keeps your business connected, flexible, and in control.
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Why PrismPBX®?
PrismPBX delivers an enterprise-grade communications platform without the enterprise price. With dedicated onboarding specialists, no equipment maintenance, and a fully hosted, disaster-proof cloud system, it’s built to keep you connected and in control—while unifying your team under one powerful, easy-to-manage platform.
SYSTEM
UPTIME
Powerful Features. All Included.
Get access to 40+ premium features—everything your business needs to stay connected, productive, and in control, without hidden fees.
40+ Enterprise Features. One Powerful Platform.
PrismPBX comes loaded with over 40 enterprise-grade features, designed to simplify communication, streamline operations, & support your team’s success—without the complexity of managing multiple tools.
Key communications features & all integrations are included from day one, giving you complete control over business communication costs—without unexpected fees or costly maintenance.
Key communications features & all integrations are included from day one, giving you complete control over business communication costs—without unexpected fees or costly maintenance.
- Advanced Call Routing, Queues, & Ring Groups
- Visual Call Reporting & Analytics
- Call Recording, Monitoring, & Coaching Tools
- Customizable Auto Attendants & Menus
- Virtual Voicemail With Email & Text Notifications
- Personalized On-Hold Music & Messaging
- Instant Messaging for Internal Communication
- CRM Integration for Seamless Client Management
- Web-Based System Management from Anywhere
- Failover & Redundancy for Uninterrupted Service
- & Many More!
Total Control, From Anywhere
Our web-based management tool and LS Orbit mobile app put you in the driver’s seat—wherever work takes you. Monitor performance, manage users, route calls, and more, right from your desktop or mobile device.
- Real-Time Analytics by Employee, Group, or Time Range
- Remote Call Transfers & Routing Across Any Location
- User-Level Access Control
- Self-Service System Settings
Built to Scale
Whether you're growing fast or managing multiple locations, PrismPBX scales with your business.
- Keep your existing numbers when you switch to Lightspeed Voice.
- Choose local area codes to build customer trust.
- Connect multiple locations and remote teams under one unified system.
- Transfer calls and route traffic from anywhere.
- Leverage all key communication features, even when working remotely.
Always On. Always Ready.
PrismPBX is fully hosted, cloud-based, and not tied to your physical location—so local power or internet outages won’t interrupt your service. With Cisco-powered infrastructure across multiple, geo-redundant data centers, your communication is always protected.
- Automatically redirect calls to mobile devices or backup lines during an outage.
- Set up simultaneous ring or backup call paths—ensuring no missed calls.
- Instantly restore calls to office phones once service resumes.
- Eliminate downtime from local outages or disasters with geo-redundant hosting.
Glossary
Search for more information regarding the Campaign Registry or anything VoIP related
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Messenger
With Lightspeed Voice's Messenger, you can keep all your text and email communication in one convenient location. Additionally, admins have the capability to access and view all Messenger communications.
Mobile Network Operator (MNO)
A mobile network operator, abbreviated as MNO and sometimes also known as a carrier service provider, mobile phone operator, or mobile network carrier, is a telecommunications service provider organization that provides wireless voice and data communication for its subscribed mobile users.
Multi Location
With VoIP, you can take advantage of features such as call queue, call transfer, and call hunting. This method allows for the efficient distribution of calls to the appropriate person from a single telephone number. You'll save valuable time and reach the right person quickly. VoIP utilizes advanced algorithms to automatically route the call to the correct office or individual so that businesses with multi-locations aren't wasting time.
Multimedia Messaging Service (MMS)
Multimedia Messaging Service is an evolution of the Short Message Service (SMS), extending the text content with capabilities to transmit multimedia messages to other mobile users. The messages can be any combination of images, animations, audio (voice, music), video, and text.
PBX
A Private Branch Exchange, also known as a PABX or Private Automatic Branch Exchange, is a telephony system that works as a customer's premises through trunk lines. Initially, PBXs were like a small telephone company switchboard, where users would rely on an operator to handle incoming and outgoing calls with the Public Switched Telephone Network (PSTN). However, users can now dial directly without an operator, and computer telephony platforms like automated attendants can also automatically route incoming calls.
Ready for your Lightspeed Future?
Say HELLO to a fully featured communications platform and automated sales performance tools that are reliable, easy to use, and save you money!
Walking the Talk.
Putting our clients above everything is what we do, but it’s also nice to get noticed!
