Simplify Your Workflow with Lightspeed Voice and Applied Epic

What This Integration Does for You

Instant call pops with caller profiles and policy details

Auto-logs calls and recordings to the correct account

Add new activities or update existing ones mid-call

Set follow-up reminders and notes in real time

NOVA AI delivers call summaries and sentiment analysis

Live activity syncing keeps Applied Epic up to date

Fewer manual steps and better visibility across teams

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Instant Client Information

No more wasting time searching for the right customer information. Lightspeed Voice gives you instant access to all the essential customer data you need when answering a call.

AI-Driven Features with NOVA

With NOVA (Next-Gen Office Virtual Assistant) enabled,agents can:

Generate AI-driven call summaries

Analyze call sentiment for better customer service.

Set up the integration to automatically send these insights to Applied Epic.

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More About Lightspeed Voice

#1 Rated Phone Service

Our reliable, user-friendly system makes staying connected easy.

Award-Winning NOVA AI

Enhance productivity, refine responses, and automate workflows efficiently.

98% Customer Satisfaction

Our clients know that we don't stop until you're happy.

4.9 Star Google Rating

We consistently score high marks with customers, check out our Google reviews!

100% U.S. Based Experts

No outsourced call centers, just dedicated U.S. professionals.

Dedicated Onboarding Team

Our onboarding team ensures a smooth setup, addressing questions and facilitating a seamless launch.