Application-to-Person messaging is any message traffic in which a person receives messages from an application rather than another individual and is not expected to receive a reply.

Auto Attendants, also referred to as Integrated Voice Response (IVR) and Digital Receptionists, are designed to verbally provide a range of options to callers. The caller selects their preferred option by pressing the corresponding keys on their phone.

Set your open hours once and know that your office will forward and un-forward automatically.

Bandwidth refers to the amount of data that can be transmitted over a communication line within a set period. It is commonly measured in bits per second (bps) or bytes per second. Internet Service Providers (ISPs) often refer to it as the "Internet Speed" of the connection.

Revolutionize your sales pipeline with Lightspeed Voice's Bulk Prospect uploading. Say goodbye to manual entries and wasted time, and hello to streamlined lead management. Import prospects effortlessly and gain valuable insights.

Recording VoIP calls in the cloud is a safe and dependable way to capture two-way audio during phone conversations. This technology, once only used in large-scale call centers, has become accessible to all businesses.

Lightspeed Voice's Chrome Extension allows users to leverage the convenient click2call feature while browsing websites on Google Chrome. By simply clicking on a phone number, you can initiate a call to your phone, and upon answering, the call will be connected to the number you clicked.

Lightseed Voice offers a call disposition feature that presents a brief summary of the call's outcome. You can customize the dispositions to suit your business needs and create the ones that work best for you. It includes a set of tags or values that you can utilize to record the results of your calls. This feature helps teams to evaluate their performance and identify areas for improvement.

Lightspeed Voice offers an automated call routing system that uses a routing engine to direct incoming phone calls to their intended recipient. The routing system is highly customizable, allowing you to create your own routes or get assistance in doing so. You can choose from a range of options for where the call should go, including an auto attendant, voicemail, a specific department, a team member, and more.

A specific phone within a PBX which can be called from the public telephone network without going through an attendant or auto-attendant.