A phone number routed from the network to a specific phone in a PBX requires unique DID trunks or ISDN PRI “two-way DID” trunks. Blocks of DID numbers (typically 10 or 20) are purchased from the LEC or CLEC for use on the PBX. The number of DID numbers usually substantially exceeds the number of trunks in the system.

Dial Plans are strings of characters that convert dialed numbers into outbound dial strings. They can act as filters by allowing, disallowing, or modifying dialed numbers. When a dialed number matches a set Dial Plan on the device, the device will send the numbers outbound. Dial Plans can prevent calls to specific destinations like 411 and International Numbers or add an area code for 7-digit dialing. Dial Plans may look alike across manufacturers but can differ. Although most Dial Plans are based on MGCP, they may have modifications for different purposes.

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Transfer calls easily with drag and drop call transfers to speed up workflow and customer service.

In the United States, there is a designated phone number for emergencies related to police, fire, or medical assistance. This number is assigned under the North American Numbering Plan (NANP), and is answered by a telephone operator or an emergency service dispatcher. They will then notify the appropriate emergency service to respond to the situation.

Phone system software that can turn a user’s computer or mobile device into its fax machine. The software can automatically detect a fax tone from the caller and begin receiving and processing the image of the incoming document. The software can then generate an image or PDF and place it in the receiver’s e-mail. Outgoing faxes are handled by scanning pictures or taking photos with a mobile device and uploading them to email, which can dial fax numbers and electronically transmit the image to the recipient.

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A useful feature that enables incoming calls to reach you regardless of your location, by simultaneously ringing multiple phones like your cell phone, home phone, and work phone.

A standard-but-powerful High-End IP phone that gives unprecedented flexibility and call control to a desktop. The GXP2130 v2 gives users the ability to easily monitor and control medium to high incoming call volume while providing an intuitive user experience.

A high-profile desktop phone built for the busy user. The GXP2135 is a sleek High-End IP phone that will bring higher levels of communication productivity to a network. Its modern design, high call capacity and rich functionality makes it the ideal choice for the call-intensive worker.