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Glossary

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The Campaign Registry (TCR)

The Campaign Registry addresses the growing concern over unsolicited text messages and the potential harm they can cause consumers. The Campaign Registry is in place to help businesses comply with the new regulations. Lightspeed Voice provides guidance and resources to help companies comply with these regulations to avoid penalties for non-compliance

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Toll Free Number (TFN)

In North America, toll-free numbers include 833, 844, 855, 866, 877, and 888. Unlike long-distance calls, where the caller is usually responsible for payment, toll-free calls are charged to the person who receives the call.

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ULC (Underlying Carrier)

Telecommunications involves carriers passing traffic between each other. When you port a number from one carrier to another, the original number is still with the original carrier. However, the routing table is updated to direct calls to the new carrier. Although you may have VoIP service with us, we use multiple ULCs to pass voice traffic between VoIP providers.

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Unified Communications as a Service (UCAAS)

A “as a service” category in which a cloud PBX service delivers unified communications.

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Uptime

Uptime is a metric used to measure the overall performance of your service provider. It is a percentage showing how long the service is up and running, and the higher the number, the better it is for you.

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Virtual Phone Number

A VoIP phone number for a different location than where the user or company resides. For instance, it could be a local telephone number from another state or country. Calls made to the number from that area are treated as local calls, and the calls are routed to the user’s primary VoIP phone number.

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Virtual Private Network (VPN)

A private computer network deployed over a public telecommunications network, such as the Internet. A VPN typically includes one or more connected corporate intranets or local area networks (LANs), which users at remote locations can access using a password authentication system.

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VoIP

VoIP is the acronym for Voice over Internet Protocol. It is the transmission of voice over the Internet as digital packets using the real-time protocol (RTP) to help ensure the packets are delivered timely.

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Web Browser

Web browsers are software programs that allow users to view information on Web servers and display graphics. In addition to browsing the internet, some web browsers also come with email clients, newsreaders, and even IP Telephony clients. Popular web browsers include Google Chrome, Internet Explorer, and Firefox.

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